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BSB30215 Certificate III in Customer Engagement

Certificate III in Customer Engagement, this qualification reflects the role of individuals working in a range of complex customer service roles. Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data. Individuals would work under supervision, but may have some authority to delegate.

Job roles

Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:

  • Sales Consultant
  • Customer Services Representative
  • Contact Centre Team Leader