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BSB40315 Certificate IV in Customer Engagement

Certificate IV in Customer Engagement, this qualification reflects the role of individuals with excellent communication and interpersonal skills who undertake complex customer interactions, often as a team leader and with significant authority to delegate. Duties at this level are varied and may include responding to complex customer requests handling complaints, coaching staff and completing related administrative tasks.

Job roles

Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:

  • Analyst (Contact Centre)
  • Outbound Customer Engagement Team Leader
  • Customer Contact Coach