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Customer Objectives

  • Upskill staff in Supply Chain Operations, Leadership and Management and Business courses
  • Engage staff and retain them
  • Create pathways for emerging leaders to be able to step up in their career

“We used Gateway Training Academy as our Training provider for a number of reasons and we haven’t been disappointed. From our very first meeting the team at Gateway were focused on our needs as a business. They supported us through the sign up stage, enrollments and their training has had minimal impact but maximum output for our business. They help provide interpreters for our Vietnamese workforce, brought laptops with them to training so our staff didn’t have to. They kept us informed of every aspect along the journey. Our staff and business has really benefitted as a result of the partnership.”

John Tadros, General Manager Spot Press.

 

Company Background

Spot Press is Australia’s only privately owned commercial heatset printer and one of a handful of contract newspaper printers. Spotpress is Australia’s main printer for the multicultural media sector of Australia. With over four hundred and fifty loyal clients, Spotpress prides itself on working closely with every single one of them, no matter how large or small they may be, to deliver a competitive edge.

Gateways Role

Gateway partnered with Spot Press to deliver a number of Nationally recognized courses for their staff. To ensure all of their staff were upskilled Gateway delivered Certificate III’s in Supply Chain Operations and Business and Certificate IV’s in Business and Leadership and Management.

The units were selected to ensure staff learned practical on the job skills that would enhance Spot Press’ workforce. Since undertaking the training Spot Press has seen a reduction in staff turnover, increase customer satisfaction and increase in staff capability.

Moving forward

We plan to roll out more training programs and are excited about the opportunity to undertake some short courses to supplement what was learned in the full qualifications.

The Gateway Difference

Over a decade of proven experience in helping businesses achieve growth through Education and Training.

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Able to deliver both locally and nationally

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Proven experience in Vocational Education

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Trusted advisor by our clients including small, medium and large enterprises

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Focus on lifelong learning and robust work role/ function focused assessment aligned to your strategic goals

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Delivering quality training outcomes in a wide range of industries

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Strong links with AustralianrnApprenticeship Support Network.

Testimonials

Gateway Training has helped me Upskill my Diploma course in Leadership & Management! They’ve been great in providing me all the tools necessary to be prepared for my roles.

Sarah Howard
Diploma of Leadership and Management
Joanna Felten Img

I’ve had an excellent experience from enrolment, training delivery and the in-depth knowledge of Gateway’s trainers. Gateway has shown commitment and enthusiasm to understand my needs and then design and recommend the training package was commendable. The trainer was knowledgeable, friendly and they adapted their style accordingly to me. Can’t thank them enough! 

Chris Southend
Certificate IV In Community Pharmacy
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From my very first meeting, the team at Gateway were focused on my needs. They supported me through the sign-up stage, enrollments and their training has had a tremendous impact on my career. They kept me informed of every aspect of the journey. 

Albert Kenley
Diploma of Community Services
Denny J Img

The Team at Gateway were switched on to my needs and they offered me a great insight into the manufacturing industry as that’s what I initially wanted to study. The training has been great, I’v’e thoroughly enjoyed it and Gateways flexibility to my working schedule has been invaluable…

David Conway
Certificate III In Process Manufacturing
Andrew D Img
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Gateway brings Customer Service excellence to Pharmacy 4 Less

Customer objectives

  • Boost consumer and customer satisfaction
  • To improve employee skills
  • To maintain the highest level of standards and processes
  • Training in S2/S3 in Community Pharmacy

“We have been working closely with Gateway Training to deliver bespoke, Nationally Recognised Training to our staff. We’ve had an excellent experience from enrolment, training delivery and the in-depth knowledge of Gateway’s trainers. Gateway have shown commitment and enthusiasm to understand our business and then design and recommend the training package was commendable. The trainers were knowledgeable, friendly and they adapted their style according to the group.”

John, General Manager Pharmacy 4 Less.

Company background

Built on a foundation of professional expertise and personal service, Pharmacy 4 Less has been meeting customer’s health care needs since 2007. Pharmacy 4 Less has a network of over 100 stores Australia-wide, making it Australia’s fastest growing discount pharmacy chain. Pharmacy 4 Less stores are independently owned and play an integral role in the communities they serve. Being part of a large group ensures Pharmacy 4 Less have an extensive range and the very best brands Australia has to offer.

Gateway’s Role

Gateway partnered with Pharmacy 4 Less to roll out a programme of Nationally Recognised training, comprising of Customer Service, Retail and Dispensary units. The training delivered was largely Service based and so much of the focus was around boosting customer satisfaction levels and staff’s product understanding and knowledge as well as areas for improvement in existing business processes and external environment. Since implementing the program, Pharmacy 4 Less have been reaping the rewards including increased customer satisfaction, Improvements in staff’s product knowledge, efficiency and presentation through implementation of retails units, and greater understanding of their processes.

Going forward, Pharmacy 4 Less plan to roll out continual training programs, in both skill sets and full qualifications into all their departments including Retail, Dispensary, Administration, Finance and HR so that they too can share in the success story.

The Gateway Difference

Over a decade of proven experience in helping businesses achieve growth through Education and Training.

Icon 1

Able to deliver both locally and nationally

Icon 2

Proven experience in Vocational Education

Icon 3

Trusted advisor by our clients including small, medium and large enterprises

Icon 4

Focus on lifelong learning and robust work role/ function focused assessment aligned to your strategic goals

Icon 5

Delivering quality training outcomes in a wide range of industries

Icon 6

Strong links with AustralianrnApprenticeship Support Network.

Testimonials

Gateway Training has helped me Upskill my Diploma course in Leadership & Management! They’ve been great in providing me all the tools necessary to be prepared for my roles.

Sarah Howard
Diploma of Leadership and Management
Joanna Felten Img

I’ve had an excellent experience from enrolment, training delivery and the in-depth knowledge of Gateway’s trainers. Gateway has shown commitment and enthusiasm to understand my needs and then design and recommend the training package was commendable. The trainer was knowledgeable, friendly and they adapted their style accordingly to me. Can’t thank them enough! 

Chris Southend
Certificate IV In Community Pharmacy
Icon Image1

From my very first meeting, the team at Gateway were focused on my needs. They supported me through the sign-up stage, enrollments and their training has had a tremendous impact on my career. They kept me informed of every aspect of the journey. 

Albert Kenley
Diploma of Community Services
Denny J Img

The Team at Gateway were switched on to my needs and they offered me a great insight into the manufacturing industry as that’s what I initially wanted to study. The training has been great, I’v’e thoroughly enjoyed it and Gateways flexibility to my working schedule has been invaluable…

David Conway
Certificate III In Process Manufacturing
Andrew D Img
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Gateway upskills Support Staff to tackle growing Home Care service for My Right Choice

 

Customer objectives

  • To have qualified Staff
  • Maintain the highest level of standards and processes
  • Provide a high quality service
  • Provide specialised support coordination

 

“Most of our Staff were unqualified and came from vast backgrounds and various cultures. We stived for them to get qualified in an Industry that is becoming more regulated now than ever. We really appreciate all the hard work Gateway do for us to get this done. We’ve learnt a lot and built a lasting relationship from their well cultured and experienced Trainer and highly recommend them to upskill your Staff.”

John Botany, Manager My Right Choice.

Company background

My Right Choice was established by Jubran Yousif to provide high quality services to people with disability.

Jubran lives with a physical disability himself, as a result of a car accident in 1993, so he understands the importance of having high quality services. He established My Right Choice to ensure people with disability could access the high quality services they needed.

Jubran arrived in Australia as a refugee from Iraq with his wife and two children in 2015. He understands the difficulties and obstacles of fitting-in, but in a short time, he has made some remarkable achievements as a result of his hard work and dedication.

Jubran is passionate about helping others with disability achieve their goals, just like he achieves his own and has been involved in the disability sector through various roles since he arrived in Australia, including as a peer-support person and a specialised support coordinator.

Gateway’s Role

Gateway partnered with My Right Choice to upskill and qualify their Staff through a Nationally Recognised Training Course in Individual Support. The training delivered was centred around understanding the industry’s regulations and providing a quality service around caring for disabled & ageing persons. Since implementing the program, My Right Choice have been gaining in confidence in their Staff’s ability to increase customer satisfaction, their own processes/product knowledge, efficiency and representation in facilities or homes.

Going forward, My Right Choice is growing, so the plan is to keep on rolling out training programs to all new staff, to meet compliance & better service our Industry. My Right Choice is dedicated to providing people with disability in Sydney, the best possible care so that they can continue to live independently at home and achieve their goals.

The Gateway Difference

Over a decade of proven experience in helping businesses achieve growth through Education and Training.

Icon 1

Able to deliver both locally and nationally

Icon 2

Proven experience in Vocational Education

Icon 3

Trusted advisor by our clients including small, medium and large enterprises

Icon 4

Focus on lifelong learning and robust work role/ function focused assessment aligned to your strategic goals

Icon 5

Delivering quality training outcomes in a wide range of industries

Icon 6

Strong links with AustralianrnApprenticeship Support Network.

Testimonials

Gateway Training has helped me Upskill my Diploma course in Leadership & Management! They’ve been great in providing me all the tools necessary to be prepared for my roles.

Sarah Howard
Diploma of Leadership and Management
Joanna Felten Img

I’ve had an excellent experience from enrolment, training delivery and the in-depth knowledge of Gateway’s trainers. Gateway has shown commitment and enthusiasm to understand my needs and then design and recommend the training package was commendable. The trainer was knowledgeable, friendly and they adapted their style accordingly to me. Can’t thank them enough! 

Chris Southend
Certificate IV In Community Pharmacy
Icon Image1

From my very first meeting, the team at Gateway were focused on my needs. They supported me through the sign-up stage, enrollments and their training has had a tremendous impact on my career. They kept me informed of every aspect of the journey. 

Albert Kenley
Diploma of Community Services
Denny J Img

The Team at Gateway were switched on to my needs and they offered me a great insight into the manufacturing industry as that’s what I initially wanted to study. The training has been great, I’v’e thoroughly enjoyed it and Gateways flexibility to my working schedule has been invaluable…

David Conway
Certificate III In Process Manufacturing
Andrew D Img
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Case Study: Jasmine Care gets NDIS Co. underway with support from Gateway Training Academy

Customer Objectives

  • Upskill staff in Customer Engagement, Leadership and Management and Support courses
  • Create pathways for Staff to become Support leaders and managers
  • Provide Community Clients a valuable service that brightens up their lives
  • We recognise your rights and are here to support and assist you to exercise these rights and to achieve your life’s goals
  • Whatever your preferences we will discuss these with you so that we can support you in the best way possible

“We connected with Gateway Training Academy early on as our Training provider for a number of reasons and we haven’t been disappointed. The Team at Gateway were switched on to our needs as a business and they offered us great business and Training solutions. The training has been great, our Staff have thoroughly enjoyed it and Gateways flexibility to our working schedule has been invaluable…”

Ashraf Jacobs, Director Jasmine Care.

 

Company Background

We are a professional NDIS provider, at Jasmine Care offering a personalised approach knowing all applicants have a vastly different range of requirements and expectations and that it is our duty of care to cater to those to the best of our ability whilst respecting your individual beliefs and rights. We are dedicated to supporting people with mental health challenges, disabilities, or both to achieve their goals and help build connections with their community to live a more enriched life.

Gateways Role

Gateway partnered with Jasmine Care upon inception to help its business grow and become self-sustainable through the Boosting Apprenticeship/Traineeship Commencement Program to deliver several Nationally recognised courses for their staff. This ensured all their staff were qualified in Industry compliance and focused on customer skills through Certificate III in Customer Engagement and Business Certificates.

Moving forward

As Jasmine Care evolves, it plans to roll out more Employment positions and thus more training programs across all their Staff and are excited about the opportunity to work with Gateway Training in reaching their visions & goals as one of the Home Care Services of choice.

The Gateway Difference

Over a decade of proven experience in helping businesses achieve growth through Education and Training.

Icon 1

Able to deliver both locally and nationally

Icon 2

Proven experience in Vocational Education

Icon 3

Trusted advisor by our clients including small, medium and large enterprises

Icon 4

Focus on lifelong learning and robust work role/ function focused assessment aligned to your strategic goals

Icon 5

Delivering quality training outcomes in a wide range of industries

Icon 6

Strong links with AustralianrnApprenticeship Support Network.

Testimonials

Gateway Training has helped me Upskill my Diploma course in Leadership & Management! They’ve been great in providing me all the tools necessary to be prepared for my roles.

Sarah Howard
Diploma of Leadership and Management
Joanna Felten Img

I’ve had an excellent experience from enrolment, training delivery and the in-depth knowledge of Gateway’s trainers. Gateway has shown commitment and enthusiasm to understand my needs and then design and recommend the training package was commendable. The trainer was knowledgeable, friendly and they adapted their style accordingly to me. Can’t thank them enough! 

Chris Southend
Certificate IV In Community Pharmacy
Icon Image1

From my very first meeting, the team at Gateway were focused on my needs. They supported me through the sign-up stage, enrollments and their training has had a tremendous impact on my career. They kept me informed of every aspect of the journey. 

Albert Kenley
Diploma of Community Services
Denny J Img

The Team at Gateway were switched on to my needs and they offered me a great insight into the manufacturing industry as that’s what I initially wanted to study. The training has been great, I’v’e thoroughly enjoyed it and Gateways flexibility to my working schedule has been invaluable…

David Conway
Certificate III In Process Manufacturing
Andrew D Img
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Download OurUseful resources

Info Pack

This field is for validation purposes and should be left unchanged.

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