About the program
This qualification is designed for people who wish to progress further in their studies in community services and people who are currently working in industry who wish to gain further skills and knowledge for their job and/or to gain formal recognition of existing skills and knowledge.
Through this course you’ll learn to:

  • Develop, facilitate and review all aspects of case management
  • Supervise case management, other workers and/ or volunteers
  • Provide direct support to individuals or groups of individuals.
  • Program coordination
  • Develop new business opportunities.
  • Develop workplace communication strategies
  • Develop social housing enterprise opportunities
  • Provide systems advocacy services
  • Assess the needs of clients with alcohol and other drug issues

Entry Requirements
There are no academic entry requirements for these qualifications. Students are required to provide their Unique Student Identifier (USI) which we can assist with, photo identification and meet the language, literacy and numeracy requirements.

Training delivery
This course can be conducted online, blended, work based or in the classroom. Training is delivered through our Registered Training Organisation: Gateway Training Academy RTO ID 32305.

Course Outcomes
Upon successful completion of the course, you will receive a:

  • Nationally recognised Certificate & Transcript or
  • Statement of Attainment (if found competent in at least 1 Unit of Competency)

To successfully complete this qualification, you require 16 units of competence. These 16 units are comprised of 8 core unit which is compulsory and 8 elective units. The units of competence shown below have been selected by Gateway Training Academy based on the course purpose. They are shown in the recommended study order.

Core Units

CHCDEV002 Analyse impacts of sociological factors on clients in community work and services
CHCCCS007 Develop and implement service programs
CHCPRP003 Reflect on and improve own professional practice
CHCCOM003 Develop workplace communication strategies
CHCDIV003 Manage and promote diversity
CHCLEG003 Manage legal and ethical compliance
HLTWHS004 Manage work health and safety
CHCMGT005 Facilitate workplace debriefing and support processes
Recommended Elective Units – Generalist Stream*
CHCADV001 Facilitate the interests and rights of clients
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCMHS008 Promote and facilitate self-advocacy
CHCCCS009 Facilitate responsible behaviour
CHCMHS011 Assess and promote social, emotional and physical wellbeing
CHCCCS004 Assess co-existing needs
CHCCCS019 Recognise and respond to crisis situations
CHCPRP001 Develop and maintain networks and collaborative partnerships
Recommended Elective Units – Mental Health Stream*
CHCADV001 Facilitate the interests and rights of clients
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCMHS008 Promote and facilitate self-advocacy
CHCCCS017 Provide loss and grief support
CHCMHS005 Provide services to people with co-existing mental health and alcohol and other drugs issues
CHCMHS011 Assess and promote social, emotional and physical wellbeing
CHCMHS002 Establish self-directed recovery relationships
CHCMHS004 Work collaboratively with the care network and other services

Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:

Occupation Description
Case worker/manager Case managers work to facilitate patient care by assessing patient needs, evaluating treatment options, creating treatment plans, coordinating care, and gauging progress. Oftentimes case managers work with physicians, social workers, families, and human services providers.
Community services worker Community service workers provide care and support to their clients, allowing them to become more independent in their lives, as they assist with everyday activities such as personal care, feeding, household chores and cleaning, amongst others.
Domestic and family violence worker As a Domestic Violence Worker, your primary responsibility will be to provide crisis intervention to persons who are affected by domestic and family violence. This will include risk assessment and safety planning, crisis counselling, case management and ongoing domestic violence counselling.
Youth Worker Youth Workers assist young people as individuals or groups to solve social, emotional and financial problems in an agency framework.
Family support worker A family support worker is assigned to at-risk clients through governmental or social service agencies. They assess the needs of the family, help resolve issues and promote wellbeing, human rights and social justice.
Program Operator As a Program Coordinator you will help staff members with budgets, policies and procedures to ensure the successful implementation of programs. You’ll also monitor staff members’ workloads, coordinate their schedules, and manage program plans and budgets, to ensure programs are delivered on time and on budget.
Source: myskills

Industry Insights

Future Growth

25%

In 2021, there were approximately 1.8 million people employed in this industry, which is projected to increase to more than 2.0 million by 2025. Community Services related industry sectors and occupations form one part of the overall Health Care and Social Assistance industry.

Weekly Pay

$854

The average community support worker salary in Australia is $59,500 per year or $30.51 per hour. Entry-level positions start at $54,467 per year, while most experienced workers make up to $69,459 per year.

Satisfied With Training

86.5%

Percentage of graduates of this course who were satisfied with the training.

Overview

About the program
This qualification is designed for people who wish to progress further in their studies in community services and people who are currently working in industry who wish to gain further skills and knowledge for their job and/or to gain formal recognition of existing skills and knowledge.
Through this course you’ll learn to:

  • Develop, facilitate and review all aspects of case management
  • Supervise case management, other workers and/ or volunteers
  • Provide direct support to individuals or groups of individuals.
  • Program coordination
  • Develop new business opportunities.
  • Develop workplace communication strategies
  • Develop social housing enterprise opportunities
  • Provide systems advocacy services
  • Assess the needs of clients with alcohol and other drug issues

Entry Requirements
There are no academic entry requirements for these qualifications. Students are required to provide their Unique Student Identifier (USI) which we can assist with, photo identification and meet the language, literacy and numeracy requirements.

Training delivery
This course can be conducted online, blended, work based or in the classroom. Training is delivered through our Registered Training Organisation: Gateway Training Academy RTO ID 32305.

Course Outcomes
Upon successful completion of the course, you will receive a:

  • Nationally recognised Certificate & Transcript or
  • Statement of Attainment (if found competent in at least 1 Unit of Competency)

Course Structure

To successfully complete this qualification, you require 16 units of competence. These 16 units are comprised of 8 core unit which is compulsory and 8 elective units. The units of competence shown below have been selected by Gateway Training Academy based on the course purpose. They are shown in the recommended study order.

Core Units

CHCDEV002 Analyse impacts of sociological factors on clients in community work and services
CHCCCS007 Develop and implement service programs
CHCPRP003 Reflect on and improve own professional practice
CHCCOM003 Develop workplace communication strategies
CHCDIV003 Manage and promote diversity
CHCLEG003 Manage legal and ethical compliance
HLTWHS004 Manage work health and safety
CHCMGT005 Facilitate workplace debriefing and support processes
Recommended Elective Units – Generalist Stream*
CHCADV001 Facilitate the interests and rights of clients
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCMHS008 Promote and facilitate self-advocacy
CHCCCS009 Facilitate responsible behaviour
CHCMHS011 Assess and promote social, emotional and physical wellbeing
CHCCCS004 Assess co-existing needs
CHCCCS019 Recognise and respond to crisis situations
CHCPRP001 Develop and maintain networks and collaborative partnerships
Recommended Elective Units – Mental Health Stream*
CHCADV001 Facilitate the interests and rights of clients
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCMHS008 Promote and facilitate self-advocacy
CHCCCS017 Provide loss and grief support
CHCMHS005 Provide services to people with co-existing mental health and alcohol and other drugs issues
CHCMHS011 Assess and promote social, emotional and physical wellbeing
CHCMHS002 Establish self-directed recovery relationships
CHCMHS004 Work collaboratively with the care network and other services

Student Outcomes

Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:

Occupation Description
Case worker/manager Case managers work to facilitate patient care by assessing patient needs, evaluating treatment options, creating treatment plans, coordinating care, and gauging progress. Oftentimes case managers work with physicians, social workers, families, and human services providers.
Community services worker Community service workers provide care and support to their clients, allowing them to become more independent in their lives, as they assist with everyday activities such as personal care, feeding, household chores and cleaning, amongst others.
Domestic and family violence worker As a Domestic Violence Worker, your primary responsibility will be to provide crisis intervention to persons who are affected by domestic and family violence. This will include risk assessment and safety planning, crisis counselling, case management and ongoing domestic violence counselling.
Youth Worker Youth Workers assist young people as individuals or groups to solve social, emotional and financial problems in an agency framework.
Family support worker A family support worker is assigned to at-risk clients through governmental or social service agencies. They assess the needs of the family, help resolve issues and promote wellbeing, human rights and social justice.
Program Operator As a Program Coordinator you will help staff members with budgets, policies and procedures to ensure the successful implementation of programs. You’ll also monitor staff members’ workloads, coordinate their schedules, and manage program plans and budgets, to ensure programs are delivered on time and on budget.
Source: myskills

Industry Insights

Industry Insights

Future Growth

25%

In 2021, there were approximately 1.8 million people employed in this industry, which is projected to increase to more than 2.0 million by 2025. Community Services related industry sectors and occupations form one part of the overall Health Care and Social Assistance industry.

Weekly Pay

$854

The average community support worker salary in Australia is $59,500 per year or $30.51 per hour. Entry-level positions start at $54,467 per year, while most experienced workers make up to $69,459 per year.

Satisfied With Training

86.5%

Percentage of graduates of this course who were satisfied with the training.

How It Works

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Step 1

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You’re Qualified! All of Gateway Training Academy’s qualifications are Nationally Recognised.

The Gateway Difference

Over a decade of proven experience in helping businesses achieve growth through Education and Training.

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Able to deliver both locally and nationally

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Proven experience in Vocational Education

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Trusted advisor by our clients including small, medium and large enterprises

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Focus on lifelong learning and robust work role/ function focused assessment aligned to your strategic goals

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Delivering quality training outcomes in a wide range of industries

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Strong links with Australian Apprenticeship Support Network.

Testimonial

Gateway Training has helped me Upskill my Diploma course in Leadership & Management! They’ve been great in providing me all the tools necessary to be prepared for my roles.

Sarah Howard
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I’ve had an excellent experience from enrolment, training delivery and the in-depth knowledge of Gateway’s trainers. Gateway has shown commitment and enthusiasm to understand my needs and then design and recommend the training package was commendable. The trainer was knowledgeable, friendly and they adapted their style accordingly to me. Can’t thank them enough! 

Chris Southend
Certificate IV In Community Pharmacy
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From my very first meeting, the team at Gateway were focused on my needs. They supported me through the sign-up stage, enrollments and their training has had a tremendous impact on my career. They kept me informed of every aspect of the journey. 

Albert Kenley
Diploma of Community Services
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The Team at Gateway were switched on to my needs and they offered me a great insight into the manufacturing industry as that’s what I initially wanted to study. The training has been great, I’v’e thoroughly enjoyed it and Gateways flexibility to my working schedule has been invaluable…

David Conway
Certificate III In Process Manufacturing
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I needed to gain qualifications in Retail as my work told me to and I came across Gateway’s Cert 3 course. They made it so easy for me to gain qualification and my teacher was excellent in providing me all the insights and experience i needed at my work. I really appreciate all the hard work Gateway did for me to get this done. I’ve learnt a lot and built a lasting relationship with their well cultured and experienced Trainers and highly recommend them.

Johnathon Dewey
Certificate III In Retail
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CHC52015 Diploma of Community Services

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