

About the program
This qualification is designed for people who wish to progress further in their studies in community services and people who are currently working in industry who wish to gain further skills and knowledge for their job and/or to gain formal recognition of existing skills and knowledge.
Through this course you’ll learn to:
- Develop, facilitate and review all aspects of case management
- Supervise case management, other workers and/ or volunteers
- Provide direct support to individuals or groups of individuals.
- Program coordination
- Develop new business opportunities.
- Develop workplace communication strategies
- Develop social housing enterprise opportunities
- Provide systems advocacy services
- Assess the needs of clients with alcohol and other drug issues
Entry Requirements
There are no academic entry requirements for these qualifications. Students are required to provide their Unique Student Identifier (USI) which we can assist with, photo identification and meet the language, literacy and numeracy requirements.
Training delivery
This course can be conducted online, blended, work based or in the classroom. Training is delivered through our Registered Training Organisation: Gateway Training Academy RTO ID 32305.
Course Outcomes
Upon successful completion of the course, you will receive a:
- Nationally recognised Certificate & Transcript or
- Statement of Attainment (if found competent in at least 1 Unit of Competency)
To successfully complete this qualification, you require 16 units of competence. These 16 units are comprised of 8 core unit which is compulsory and 8 elective units. The units of competence shown below have been selected by Gateway Training Academy based on the course purpose. They are shown in the recommended study order.
CHCDEV002 | Analyse impacts of sociological factors on clients in community work and services |
CHCCCS007 | Develop and implement service programs |
CHCPRP003 | Reflect on and improve own professional practice |
CHCCOM003 | Develop workplace communication strategies |
CHCDIV003 | Manage and promote diversity |
CHCLEG003 | Manage legal and ethical compliance |
HLTWHS004 | Manage work health and safety |
CHCMGT005 | Facilitate workplace debriefing and support processes |
CHCADV001 | Facilitate the interests and rights of clients |
CHCDIV002 | Promote Aboriginal and/or Torres Strait Islander cultural safety |
CHCMHS008 | Promote and facilitate self-advocacy |
CHCCCS009 | Facilitate responsible behaviour |
CHCMHS011 | Assess and promote social, emotional and physical wellbeing |
CHCCCS004 | Assess co-existing needs |
CHCCCS019 | Recognise and respond to crisis situations |
CHCPRP001 | Develop and maintain networks and collaborative partnerships |
CHCADV001 | Facilitate the interests and rights of clients |
CHCDIV002 | Promote Aboriginal and/or Torres Strait Islander cultural safety |
CHCMHS008 | Promote and facilitate self-advocacy |
CHCCCS017 | Provide loss and grief support |
CHCMHS005 | Provide services to people with co-existing mental health and alcohol and other drugs issues |
CHCMHS011 | Assess and promote social, emotional and physical wellbeing |
CHCMHS002 | Establish self-directed recovery relationships |
CHCMHS004 | Work collaboratively with the care network and other services |
*Please note that elective units may be subject to change.
**Please contact us if you would like to discuss customised elective unit options to suit your needs.
Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:
Occupation | Description |
---|---|
Case worker/manager | Case managers work to facilitate patient care by assessing patient needs, evaluating treatment options, creating treatment plans, coordinating care, and gauging progress. Oftentimes case managers work with physicians, social workers, families, and human services providers. |
Community services worker | Community service workers provide care and support to their clients, allowing them to become more independent in their lives, as they assist with everyday activities such as personal care, feeding, household chores and cleaning, amongst others. |
Domestic and family violence worker | As a Domestic Violence Worker, your primary responsibility will be to provide crisis intervention to persons who are affected by domestic and family violence. This will include risk assessment and safety planning, crisis counselling, case management and ongoing domestic violence counselling. |
Youth Worker | Youth Workers assist young people as individuals or groups to solve social, emotional and financial problems in an agency framework. |
Family support worker | A family support worker is assigned to at-risk clients through governmental or social service agencies. They assess the needs of the family, help resolve issues and promote wellbeing, human rights and social justice. |
Program Operator | As a Program Coordinator you will help staff members with budgets, policies and procedures to ensure the successful implementation of programs. You’ll also monitor staff members’ workloads, coordinate their schedules, and manage program plans and budgets, to ensure programs are delivered on time and on budget. |
Source: myskills
Industry Insights
Future Growth
25%
In 2021, there were approximately 1.8 million people employed in this industry, which is projected to increase to more than 2.0 million by 2025. Community Services related industry sectors and occupations form one part of the overall Health Care and Social Assistance industry.
Weekly Pay
$854
The average community support worker salary in Australia is $59,500 per year or $30.51 per hour. Entry-level positions start at $54,467 per year, while most experienced workers make up to $69,459 per year.
Satisfied With Training
86.5%
Percentage of graduates of this course who were satisfied with the training.
Overview
About the program
This qualification is designed for people who wish to progress further in their studies in community services and people who are currently working in industry who wish to gain further skills and knowledge for their job and/or to gain formal recognition of existing skills and knowledge.
Through this course you’ll learn to:
- Develop, facilitate and review all aspects of case management
- Supervise case management, other workers and/ or volunteers
- Provide direct support to individuals or groups of individuals.
- Program coordination
- Develop new business opportunities.
- Develop workplace communication strategies
- Develop social housing enterprise opportunities
- Provide systems advocacy services
- Assess the needs of clients with alcohol and other drug issues
Entry Requirements
There are no academic entry requirements for these qualifications. Students are required to provide their Unique Student Identifier (USI) which we can assist with, photo identification and meet the language, literacy and numeracy requirements.
Training delivery
This course can be conducted online, blended, work based or in the classroom. Training is delivered through our Registered Training Organisation: Gateway Training Academy RTO ID 32305.
Course Outcomes
Upon successful completion of the course, you will receive a:
- Nationally recognised Certificate & Transcript or
- Statement of Attainment (if found competent in at least 1 Unit of Competency)
Course Structure
To successfully complete this qualification, you require 16 units of competence. These 16 units are comprised of 8 core unit which is compulsory and 8 elective units. The units of competence shown below have been selected by Gateway Training Academy based on the course purpose. They are shown in the recommended study order.
CHCDEV002 | Analyse impacts of sociological factors on clients in community work and services |
CHCCCS007 | Develop and implement service programs |
CHCPRP003 | Reflect on and improve own professional practice |
CHCCOM003 | Develop workplace communication strategies |
CHCDIV003 | Manage and promote diversity |
CHCLEG003 | Manage legal and ethical compliance |
HLTWHS004 | Manage work health and safety |
CHCMGT005 | Facilitate workplace debriefing and support processes |
CHCADV001 | Facilitate the interests and rights of clients |
CHCDIV002 | Promote Aboriginal and/or Torres Strait Islander cultural safety |
CHCMHS008 | Promote and facilitate self-advocacy |
CHCCCS009 | Facilitate responsible behaviour |
CHCMHS011 | Assess and promote social, emotional and physical wellbeing |
CHCCCS004 | Assess co-existing needs |
CHCCCS019 | Recognise and respond to crisis situations |
CHCPRP001 | Develop and maintain networks and collaborative partnerships |
CHCADV001 | Facilitate the interests and rights of clients |
CHCDIV002 | Promote Aboriginal and/or Torres Strait Islander cultural safety |
CHCMHS008 | Promote and facilitate self-advocacy |
CHCCCS017 | Provide loss and grief support |
CHCMHS005 | Provide services to people with co-existing mental health and alcohol and other drugs issues |
CHCMHS011 | Assess and promote social, emotional and physical wellbeing |
CHCMHS002 | Establish self-directed recovery relationships |
CHCMHS004 | Work collaboratively with the care network and other services |
*Please note that elective units may be subject to change.
**Please contact us if you would like to discuss customised elective unit options to suit your needs.
Student Outcomes
Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:
Occupation | Description |
---|---|
Case worker/manager | Case managers work to facilitate patient care by assessing patient needs, evaluating treatment options, creating treatment plans, coordinating care, and gauging progress. Oftentimes case managers work with physicians, social workers, families, and human services providers. |
Community services worker | Community service workers provide care and support to their clients, allowing them to become more independent in their lives, as they assist with everyday activities such as personal care, feeding, household chores and cleaning, amongst others. |
Domestic and family violence worker | As a Domestic Violence Worker, your primary responsibility will be to provide crisis intervention to persons who are affected by domestic and family violence. This will include risk assessment and safety planning, crisis counselling, case management and ongoing domestic violence counselling. |
Youth Worker | Youth Workers assist young people as individuals or groups to solve social, emotional and financial problems in an agency framework. |
Family support worker | A family support worker is assigned to at-risk clients through governmental or social service agencies. They assess the needs of the family, help resolve issues and promote wellbeing, human rights and social justice. |
Program Operator | As a Program Coordinator you will help staff members with budgets, policies and procedures to ensure the successful implementation of programs. You’ll also monitor staff members’ workloads, coordinate their schedules, and manage program plans and budgets, to ensure programs are delivered on time and on budget. |
Source: myskills
Industry Insights
Industry Insights
Future Growth
25%
In 2021, there were approximately 1.8 million people employed in this industry, which is projected to increase to more than 2.0 million by 2025. Community Services related industry sectors and occupations form one part of the overall Health Care and Social Assistance industry.
Weekly Pay
$854
The average community support worker salary in Australia is $59,500 per year or $30.51 per hour. Entry-level positions start at $54,467 per year, while most experienced workers make up to $69,459 per year.
Satisfied With Training
86.5%
Percentage of graduates of this course who were satisfied with the training.
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Able to deliver both locally and nationally


Proven experience in Vocational Education


Trusted advisor by our clients including small, medium and large enterprises


Focus on lifelong learning and robust work role/ function focused assessment aligned to your strategic goals


Delivering quality training outcomes in a wide range of industries


Strong links with Australian Apprenticeship Support Network.
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