Diploma of Community Services

Overview

Course Structure

Student Outcomes

Industry Insights

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About the program
This qualification is designed for people who wish to progress further in their studies in community services and people who are currently working in industry who wish to gain further skills and knowledge for their job and/or to gain formal recognition of existing skills and knowledge.
Through this course you’ll learn to:

Develop, facilitate and review all aspects of case management
Supervise case management, other workers and/ or volunteers
Provide direct support to individuals or groups of individuals.
Program coordination
Develop new business opportunities.
Develop workplace communication strategies
Develop social housing enterprise opportunities
Provide systems advocacy services
Assess the needs of clients with alcohol and other drug issues

Entry Requirements
There are no academic entry requirements for these qualifications. Students are required to provide their Unique Student Identifier (USI) which we can assist with, photo identification and meet the language, literacy and numeracy requirements.

Training delivery
This course can be conducted online, blended, work based or in the classroom. Training is delivered through our Registered Training Organisation: Gateway Training Academy RTO ID 32305.

Course Outcomes
Upon successful completion of the course, you will receive a:

Nationally recognised Certificate & Transcript or
Statement of Attainment (if found competent in at least 1 Unit of Competency)

Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:

Occupation	Description
Case worker/manager	Case managers work to facilitate patient care by assessing patient needs, evaluating treatment options, creating treatment plans, coordinating care, and gauging progress. Oftentimes case managers work with physicians, social workers, families, and human services providers.
Community services worker	Community service workers provide care and support to their clients, allowing them to become more independent in their lives, as they assist with everyday activities such as personal care, feeding, household chores and cleaning, amongst others.
Domestic and family violence worker	As a Domestic Violence Worker, your primary responsibility will be to provide crisis intervention to persons who are affected by domestic and family violence. This will include risk assessment and safety planning, crisis counselling, case management and ongoing domestic violence counselling.
Youth Worker	Youth Workers assist young people as individuals or groups to solve social, emotional and financial problems in an agency framework.
Family support worker	A family support worker is assigned to at-risk clients through governmental or social service agencies. They assess the needs of the family, help resolve issues and promote wellbeing, human rights and social justice.
Program Operator	As a Program Coordinator you will help staff members with budgets, policies and procedures to ensure the successful implementation of programs. You’ll also monitor staff members’ workloads, coordinate their schedules, and manage program plans and budgets, to ensure programs are delivered on time and on budget.

Source: myskills

Overview

Develop, facilitate and review all aspects of case management
Supervise case management, other workers and/ or volunteers
Provide direct support to individuals or groups of individuals.
Program coordination
Develop new business opportunities.
Develop workplace communication strategies
Develop social housing enterprise opportunities
Provide systems advocacy services
Assess the needs of clients with alcohol and other drug issues

Course Outcomes
Upon successful completion of the course, you will receive a:

Nationally recognised Certificate & Transcript or
Statement of Attainment (if found competent in at least 1 Unit of Competency)

Course Structure

To successfully complete this qualification, you require 16 units of competence. These 16 units are comprised of 8 core unit which is compulsory and 8 elective units. The units of competence shown below have been selected by Gateway Training Academy based on the course purpose. They are shown in the recommended study order.

Core Units

CHCDEV002	Analyse impacts of sociological factors on clients in community work and services
CHCCCS007	Develop and implement service programs
CHCPRP003	Reflect on and improve own professional practice
CHCCOM003	Develop workplace communication strategies
CHCDIV003	Manage and promote diversity
CHCLEG003	Manage legal and ethical compliance
HLTWHS004	Manage work health and safety
CHCMGT005	Facilitate workplace debriefing and support processes

Recommended Elective Units – Generalist Stream*

CHCADV001	Facilitate the interests and rights of clients
CHCDIV002	Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCMHS008	Promote and facilitate self-advocacy
CHCCCS009	Facilitate responsible behaviour
CHCMHS011	Assess and promote social, emotional and physical wellbeing
CHCCCS004	Assess co-existing needs
CHCCCS019	Recognise and respond to crisis situations
CHCPRP001	Develop and maintain networks and collaborative partnerships

Recommended Elective Units – Mental Health Stream*

CHCADV001	Facilitate the interests and rights of clients
CHCDIV002	Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCMHS008	Promote and facilitate self-advocacy
CHCCCS017	Provide loss and grief support
CHCMHS005	Provide services to people with co-existing mental health and alcohol and other drugs issues
CHCMHS011	Assess and promote social, emotional and physical wellbeing
CHCMHS002	Establish self-directed recovery relationships
CHCMHS004	Work collaboratively with the care network and other services

*Please note that elective units may be subject to change.

**Please contact us if you would like to discuss customised elective unit options to suit your needs.

Student Outcomes

Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:

Occupation	Description
Case worker/manager	Case managers work to facilitate patient care by assessing patient needs, evaluating treatment options, creating treatment plans, coordinating care, and gauging progress. Oftentimes case managers work with physicians, social workers, families, and human services providers.
Community services worker	Community service workers provide care and support to their clients, allowing them to become more independent in their lives, as they assist with everyday activities such as personal care, feeding, household chores and cleaning, amongst others.
Domestic and family violence worker	As a Domestic Violence Worker, your primary responsibility will be to provide crisis intervention to persons who are affected by domestic and family violence. This will include risk assessment and safety planning, crisis counselling, case management and ongoing domestic violence counselling.
Youth Worker	Youth Workers assist young people as individuals or groups to solve social, emotional and financial problems in an agency framework.
Family support worker	A family support worker is assigned to at-risk clients through governmental or social service agencies. They assess the needs of the family, help resolve issues and promote wellbeing, human rights and social justice.
Program Operator	As a Program Coordinator you will help staff members with budgets, policies and procedures to ensure the successful implementation of programs. You’ll also monitor staff members’ workloads, coordinate their schedules, and manage program plans and budgets, to ensure programs are delivered on time and on budget.

Source: myskills

Industry Insights

Future Growth

25%

In 2021, there were approximately 1.8 million people employed in this industry, which is projected to increase to more than 2.0 million by 2025. Community Services related industry sectors and occupations form one part of the overall Health Care and Social Assistance industry.

Weekly Pay

$854

The average community support worker salary in Australia is $59,500 per year or $30.51 per hour. Entry-level positions start at $54,467 per year, while most experienced workers make up to $69,459 per year.