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Gateway upskills Support Staff to tackle growing Home Care service for My Right Choice

 

Customer objectives

  • To have qualified Staff
  • Maintain the highest level of standards and processes
  • Provide a high quality service
  • Provide specialised support coordination

 

“Most of our Staff were unqualified and came from vast backgrounds and various cultures. We stived for them to get qualified in an Industry that is becoming more regulated now than ever. We really appreciate all the hard work Gateway do for us to get this done. We’ve learnt a lot and built a lasting relationship from their well cultured and experienced Trainer and highly recommend them to upskill your Staff.”

John Botany, Manager My Right Choice.

Company background

My Right Choice was established by Jubran Yousif to provide high quality services to people with disability.

Jubran lives with a physical disability himself, as a result of a car accident in 1993, so he understands the importance of having high quality services. He established My Right Choice to ensure people with disability could access the high quality services they needed.

Jubran arrived in Australia as a refugee from Iraq with his wife and two children in 2015. He understands the difficulties and obstacles of fitting-in, but in a short time, he has made some remarkable achievements as a result of his hard work and dedication.

Jubran is passionate about helping others with disability achieve their goals, just like he achieves his own and has been involved in the disability sector through various roles since he arrived in Australia, including as a peer-support person and a specialised support coordinator.

Gateway’s Role

Gateway partnered with My Right Choice to upskill and qualify their Staff through a Nationally Recognised Training Course in Individual Support. The training delivered was centred around understanding the industry’s regulations and providing a quality service around caring for disabled & ageing persons. Since implementing the program, My Right Choice have been gaining in confidence in their Staff’s ability to increase customer satisfaction, their own processes/product knowledge, efficiency and representation in facilities or homes.

Going forward, My Right Choice is growing, so the plan is to keep on rolling out training programs to all new staff, to meet compliance & better service our Industry. My Right Choice is dedicated to providing people with disability in Sydney, the best possible care so that they can continue to live independently at home and achieve their goals.

The Gateway Difference

Over a decade of proven experience in helping businesses achieve growth through Education and Training.

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Able to deliver both locally and nationally

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Proven experience in Vocational Education

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Trusted advisor by our clients including small, medium and large enterprises

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Focus on lifelong learning and robust work role/ function focused assessment aligned to your strategic goals

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Delivering quality training outcomes in a wide range of industries

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Strong links with AustralianrnApprenticeship Support Network.

Testimonials

Gateway Training has helped me Upskill my Diploma course in Leadership & Management! They’ve been great in providing me all the tools necessary to be prepared for my roles.

Sarah Howard
Diploma of Leadership and Management
Joanna Felten Img

I’ve had an excellent experience from enrolment, training delivery and the in-depth knowledge of Gateway’s trainers. Gateway has shown commitment and enthusiasm to understand my needs and then design and recommend the training package was commendable. The trainer was knowledgeable, friendly and they adapted their style accordingly to me. Can’t thank them enough! 

Chris Southend
Certificate IV In Community Pharmacy
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From my very first meeting, the team at Gateway were focused on my needs. They supported me through the sign-up stage, enrollments and their training has had a tremendous impact on my career. They kept me informed of every aspect of the journey. 

Albert Kenley
Diploma of Community Services
Denny J Img

The Team at Gateway were switched on to my needs and they offered me a great insight into the manufacturing industry as that’s what I initially wanted to study. The training has been great, I’v’e thoroughly enjoyed it and Gateways flexibility to my working schedule has been invaluable…

David Conway
Certificate III In Process Manufacturing
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