Gateway brings Customer Service excellence to Pharmacy 4 Less

Customer objectives

  • Boost consumer and customer satisfaction
  • To improve employee skills
  • To maintain the highest level of standards and processes
  • Training in S2/S3 in Community Pharmacy

“We have been working closely with Gateway Training to deliver bespoke, Nationally Recognised Training to our staff. We’ve had an excellent experience from enrolment, training delivery and the in-depth knowledge of Gateway’s trainers. Gateway have shown commitment and enthusiasm to understand our business and then design and recommend the training package was commendable. The trainers were knowledgeable, friendly and they adapted their style according to the group.”

John, General Manager Pharmacy 4 Less.

Company background

Built on a foundation of professional expertise and personal service, Pharmacy 4 Less has been meeting customer’s health care needs since 2007. Pharmacy 4 Less has a network of over 100 stores Australia-wide, making it Australia’s fastest growing discount pharmacy chain. Pharmacy 4 Less stores are independently owned and play an integral role in the communities they serve. Being part of a large group ensures Pharmacy 4 Less have an extensive range and the very best brands Australia has to offer.

Gateway’s Role

Gateway partnered with Pharmacy 4 Less to roll out a programme of Nationally Recognised training, comprising of Customer Service, Retail and Dispensary units. The training delivered was largely Service based and so much of the focus was around boosting customer satisfaction levels and staff’s product understanding and knowledge as well as areas for improvement in existing business processes and external environment. Since implementing the program, Pharmacy 4 Less have been reaping the rewards including increased customer satisfaction, Improvements in staff’s product knowledge, efficiency and presentation through implementation of retails units, and greater understanding of their processes.

Going forward, Pharmacy 4 Less plan to roll out continual training programs, in both skill sets and full qualifications into all their departments including Retail, Dispensary, Administration, Finance and HR so that they too can share in the success story.

The Gateway Difference

Over a decade of proven experience in helping businesses achieve growth through Education and Training.

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Able to deliver both locally and nationally

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Proven experience in Vocational Education

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Trusted advisor by our clients including small, medium and large enterprises

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Focus on lifelong learning and robust work role/ function focused assessment aligned to your strategic goals

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Delivering quality training outcomes in a wide range of industries

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Strong links with AustralianrnApprenticeship Support Network.


Gateway Training has helped me Upskill my Diploma course in Leadership & Management! They’ve been great in providing me all the tools necessary to be prepared for my roles.

Sarah Howard
Diploma of Leadership and Management
Joanna Felten Img

I’ve had an excellent experience from enrolment, training delivery and the in-depth knowledge of Gateway’s trainers. Gateway has shown commitment and enthusiasm to understand my needs and then design and recommend the training package was commendable. The trainer was knowledgeable, friendly and they adapted their style accordingly to me. Can’t thank them enough! 

Chris Southend
Certificate IV In Community Pharmacy
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From my very first meeting, the team at Gateway were focused on my needs. They supported me through the sign-up stage, enrollments and their training has had a tremendous impact on my career. They kept me informed of every aspect of the journey. 

Albert Kenley
Diploma of Community Services
Denny J Img

The Team at Gateway were switched on to my needs and they offered me a great insight into the manufacturing industry as that’s what I initially wanted to study. The training has been great, I’v’e thoroughly enjoyed it and Gateways flexibility to my working schedule has been invaluable…

David Conway
Certificate III In Process Manufacturing
Andrew D Img

I needed to gain qualifications in Retail as my work told me to and I came across Gateway’s Cert 3 course. They made it so easy for me to gain qualification and my teacher was excellent in providing me all the insights and experience i needed at my work. I really appreciate all the hard work Gateway did for me to get this done. I’ve learnt a lot and built a lasting relationship with their well cultured and experienced Trainers and highly recommend them.

Johnathon Dewey
Certificate III In Retail
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